Chief Operations Officer

THE ROLE

The Chief Operations Officer will lead the internal team to execute HomeWorks’ smooth operations and will support the Executive Director in all aspects of the organization.

Business and Strategy

• In coordination with the ED, play a key role in the overall strategic planning, service delivery, and management of the organization across multiple sites and departments.

• Work with the ED and Board to set and meet company performance goals.

• Run program board committee meetings once a month and attend board meetings as needed.

• Assist the ED in developing long-range plans for operational efficiencies and participates in the annual review and revision of corporate documents, policies and procedures.

• Design, plan and implement business, risk or contingency strategies, plans, pitch decks and procedures.

• Performs other duties and assumes other responsibilities as apparent and/or as assigned by ED. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Leadership and Team Management

• Lead and manage members of the administrative and house team.

• Build strong relationships with House staff and HomeWorks scholars.

• Send weekly email with updates and reminders and conduct an in-person weekly meeting with the House Team to discuss both administrative and house related matters.

• Lead and Manage Marketing, Business, Program, House projects on Asana with any tasks that need to be completed by the administrative and house team.

Human Resources / Recruitment

• Maintain bi-weekly payroll.

• Lead and execute staff recruitment and application process, including candidate and application communications (responding to inquiries, scheduling interviews, and admissions and enrollment activities).

• Maintains Personnel Policy and Procedure Manual and the oversight of their implementation.

Organization Operations

• Oversee and implement organizational policies and procedures, and standard operating procedures.

• Oversee and maintain all financial budget and billing responsibilities of the organization.

• Oversee and maintain smooth operations at dorm and office buildings.

• Responsible for the daily supervision of all transportation vehicles, including the partnership with our transportation company; assures regular maintenance of utility vehicles; assures that vehicles are properly inspected.

• Maintains a current listing of all liability insurances, policy coverage dates, coverage

• specifications, payment amounts and due dates. Reviews annual premiums to assure

• Ensure the HomeWorks program is complying with all legal and licensing requirements conducted by federal, state and other officials. Regularly review licenses, materials, lists, inspections certificates, and other materials which document compliance to guidelines, regulations, etc. Attends exit conferences; reviews findings with ED and Management Team members; prepares responses as required; and, follow-ups with responsible team members to assure that findings have been addressed.

Program Operations

• Oversee and organize all program operations, including establishing residence, meal plans, transportation, program schedule, etc.

• Strategize, implement, and evaluate internal programs, such as mandatory academic study hall, social justice learning, college access, parent/family engagement, and alumni engagement. For example, meet with advisors to strategize curriculum and logistics, create lesson plan structure, and track progress and overall success of programs.  

• Remain on-call from Sunday evenings - Friday morning in case of emergencies and assist the House Staff with any issues that may arise within the House related to operations, scholars, parents/family, and more.

• Plan and serve as on-site coordinator of program events such as orientation, graduation and special events; manage space rentals for all classes and activities.

• Plan, coordinate, and implement volunteer and internship programs.

• Plan, coordinate, and implement scholar recruitment strategies.

• Support scholars as-needed to ensure access to all program materials and opportunities.

• Continuously improve and manage attendance and program evaluation methods and records, and coordinate use of data analysis for learning and improvement.

• During the academic year-long program, assist in all aspects as needed to help HomeWorks achieve measurable success.

• Across all areas of work, contribute to annual operations calendars and manuals.

• Plan and coordinate logistics for moving in and moving out day.

• Co-lead and plan Program Debrief Day at the end of the year.

• Remain adaptable and uphold HomeWorks values for incidents and situations that arise.

Marketing and Communications

• Lead and oversee HomeWorks marketing and communications strategies and their implementation.

• Partner with the Development Director to organize digital fundraising campaigns, such as Giving Tuesday.

• Oversees social media, stepping in to create social media content when necessary.

• Send quarterly newsletters using MailChimp.

• Write press releases or blogs for local newspapers/newsletters or HomeWorks website.

The Chief Operations Officer’s goal is to execute HomeWorks’ smooth operations and play a critical role in managing day-to-day operations and effectiveness of HomeWorks Trenton around our core values of intentionality, empathy, and community. The Chief Operations Officer will do this through working closely with the House and Administrative team members, as well as building relationships with scholars and parents. We will use tools like Asana, Google and Slack to amplify the work.

We hope the person in this role will have a passion for justice, education and community building, and is excited about the opportunity to lead operations and develop a team culture that will ultimately create a program that equips Black and Brown girls in Trenton, NJ to be academically successful and become community leaders.