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Gift Order Arrived Incomplete Today
This time the Bombas gift order arrived with one pair missing, even though the packing slip lists the full quantity. The box was sealed. The rest of the items were correct. Would support normally replace just the missing pair, or do they need the whole order documented first? I would like to hear how others handled a partial shipment when the paperwork still showed everything as included. A direct replacement would make more sense than reopening the entire order.
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A partial Bombas gift order is easier to resolve when the packing slip shows the full quantity but the sealed box is missing one pair. I’d keep the order number, packing slip, and a quick photo of the contents ready. For this shipment issue, bombas customer service contacts brings the buyer to a service agent who can verify whether the missing pair was packed separately, omitted, or needs a replacement. The strongest outcome is a direct correction for the one missing item rather than reopening the entire purchase. If another parcel exists, the team can provide the tracking detail; if not, they can explain the replacement process clearly.